Sent wrong item and buyer will not return. The jacket I got tailer to replace the zipbefor listing, they didn't re stich the inside seam. Note: Mercari also reserves the right to approve or deny claims at their discretion. They are flat out theives!! If the seller wants they can take the buyer to small claims court and will probably win. Buyer can mention in the purchase order that the defective items will be returned and no cost will be paid as delivery charges or production and material cost etc etc. Now why would ebay want to set up sellers for failure? Bad , Bad transaction. postman's error) but also applies to merchant error in addressing. I clicked the report " buyer return wrong item " and explain my reasons and uploaded pictures. I am still waiting to hear back from them. What can I do? eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. The tracking number won’t work on USPS’s site, but you and the buyer can access tracking information by clicking the tracking link through Etsy. Unfortunately we had a case like this back around February. I checked the Serial numbers and the Unique ID numbers on my item from the pictures in my listing and they are totally different from the one they had sent back to me. When I choose that option, it tells me to escalate the situation to customer service. Community Member. and loads of sellers have kissed the item goodbye the moment they sent it. Today, the package came back and the item that the buyer sent back is not the same one I sent to them. It works exactly the same way.....we don't have to like it, but I added the link because sellers need to be informed what the law is. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. In your case the buyer placed an order but the goods are not as described (wrong item sent) and therefore you are liable to pay return postage, or as you have done provide a prepaid return label. There is one where you can click "Buyer return wrong item". But I think my point was different than your point was. Q. I have all the tracking information that proves they have the package. – You have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product. Of course if it's substantially more valuable they may keep it. Opinion here is that that option to escalate should not be there for people who have the  50 percent refund option. Anyone calling the FTC should first ask what the facts of the law are before arguing anything. I like to be able to look myself in the mirror each day knowing I am not a thief. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. In that case the laws say the buyer SHOULD return the item but there is no easy way to enforce it, as someone said above. Q. If you read the details of the consumer protection rules there is a clear difference between items sent in expectation of future payment and items sent by mistake. When a case is opened, the buyer is asked to upload photos and offer details of the item. Unfortunately, it has also been my experience, that what the law or regulation says matters only to those who act ethically without it, but against those who act unethically despite the law, it will matter only if you can find someone to enforce the law on your behalf,  or interprete the law to your benefit, or find precedent for your view. You are then free to comment on why you are not giving the full refund. But the law applies to ALL unordered packages that you receive. If Ebay rules the return in the favor of the buyer, since the seller asked Ebay to step in, Ebay will not allow the seller to do a partial refund. I am trying to help sellers be informed. I didn't find the reg in a quick search now, so I recommend contacting post office (both informally and formally in a service request). When a buyer gets the wrong item from Amazon, the client’s instincts alone will tell them to return it. Over and out....my life calls me to do other things. Most likely a bot huh? If an unordered item shows up on your porch, mistake or not, it is by law a gift. Did you make a mistake and send me yours back instead? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Nothing tastes as good as being thin feels. Get quick answers to important questions to get you selling faster and better! Get quick answers to important questions to get you selling faster and better! See below for details. Sent out the wrong item; buyer won't return it. I contacted customer service could not file a complaint did not recieve payment. If the sale was a gift that would not happen. Posts: 111. I sold an item on ebay will I mistakingly sold as Blu-ray not DVD (My error), obviously this went to an ebay case and I agreed to return the item. One of our new employees sent the wrong headlight to a customer. Meet other eBay community members who share your passions. (3) I would report the buyer to the IC3. I am who I am- those who matter don't mind. Oh yeah...there's that extra 5% in fees....hmm? I am not trying to argue with anyone here. On it’s return the seller refunded only the item price, after complaining refunded outgoing postage, but refused to refund return … Bummer. Must I notify the seller if I keep unordered merchandise without paying for it? It’s just a lesson to be more careful next time. Defective merchandise must be accepted for return, regardless of any policy, and you must be given the option of a repair, replacement item, or refund of the price. There's nothing anybody can do. Although this is the solution in the case, it is just half of it. Just to clarify in case you don't already know, the steps to refund 50% is done by clicking the "refund buyer" link instead. You can mark your boxes to make sure you know what's in it before you send it. The seller will also pay for return shipping.. Once a sale is complete and you’ve acquired the item, the sale is final, and in the absence of a specific return policy, neither the seller nor the buyer can nullify the transaction.1 However, if the item is later found to have a defect—even if it’s a few years later—you … (my items) Report Inappropriate Content. I received the mother board back, but it's not the same one I sent to you. It certainly has made me triple check everythng I do, including what I put in my packages. I called customer service, which e-mailed me a return label. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think you misunderstood my post. Give support, share information, and connect with fellow members. "Sarah" has been very nice and was able to mail "Josie's" item to her using a mailing label I provided. In the return, I am given an option to "report the buyer", and from there a list of option to choose from. Sorry this happened to you. Seller sent me wrong item. The buyer has delivery confirmation to prove receipt. Instead of ebay instructing the seller the correct path, or offering up refunding without a seller strike without resolution, or any directions such as "WATCH OUT IF YOU CLICK HERE, YOU'RE GOING TO GET A HUGE DEMERIT ON YOUR ACCOUNT, CLICK HERE INSTEAD!". It will be a full refund. – Items must be sold and/or fulfilled by Amazon directly, otherwise the customer has to pay for return shipping, MAYBE. So if Ebay rules in favor of the buyer, the seller can still do partial refunds??? I honored the sale. Whereas this is a forum, people share personal experiences and personal opinions -- usually with a self awareness that saves them from feeling the need to restate their point repeatedly or argue with those of different experience or opinion. I am a Top rated seller. Setting Up a Buyer-Friendly Return Policy . I make a LOT of Custom Lockets and I have never sent the wrong one to the wrong person. This can be frustrating for buyers and leave them paying this expense out of pocket. I think I messed up. Yes, it's misleading... we all agree. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Ebay item sold, refund given, buyer won't return item. I clicked the escalate to ebay customer service. Anyone who doesn't like the facts, call up the federal trade commission, and argue with them. The regulation stated that in the case of wrong address or misdelivery, the recipient must surrender the item to the postal inspector or his agent. Message 17 of 21 (8,813 Views) It is fraud. I sold a item to a buyer recently. Read the link sellers! Noone is giving legal advice, because no one here is admitting to be a lawyer. If it is mentioned in the purchase order than the defective purchased items can be returned to the supplier. The item turned up yesterday and I noticed the buyer has sent me a difference item from what I sent her. Registered: ‎03-23-2007. Isn't that just a trick for us to get a defect on our seller performance since it will end up with a unresolved strike? What can I do? PayPal Seller Protection exists to help sellers trade confidently on eBay. Buyer quite rightly conta me to say her item was dirty and torn inside sleeve. Should I do it? They have bought my item which is an identical models to theirs. Buyer returned wrong item. There's some good wording out there about how the US Postal Inspector takes mail fraud seriously and will investigate and it could impact their mail delivery or bring on heavier charges. Basically the seller you loses their money and item. (2) I would contact the USPS and open an investigation with the postal inspector. It helps to understand the difference between FAQ and facts. The federal trade commission has created the law of the land. Now, I don't understand why ebay would want to put that option of "buyer return wrong item " to allow us to escalate to customer service if the seller is going to lose 100% of the case anyways? It's too bad some reading are missing the point. Anyone got advice for me. I would recommend sending the buyer a prepaid return label. If Ebay rules for the Buyer you will be refunding 100%, get a defect and they won't refund your FVFs. I do not think they are going to allow for the 50 percent off return money now that the OP has hit the escalation button. No, that clause talks about when companies send you merchandise intentionally and then try to bill you for it. Never ship the second item if you make a mistake, until you receive BACK what you incorrectly mailed. I'd give the buyer the benefit of the doubt for a minute by asking / messaging if (s)he realized the wrong one was sent back... see attached pics, etc. Buyer claims the item wasn’t received. What are my chances that I will win since I have read through numerous threads here and from most of them, ebay sides with the buyer and the sellers gets a strike. Information is right here in federal trade commission link. Where do they work, what groups do they belong to, who are their neighbors. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. No. One interesting example.....I received a $1,000 vacuum on my porch one day addressed to me. Then later send a bill for the stuff. Are you? I also sold a DEWALT 7 tool set with Tool Box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Received a returned item that isn’t in the condition you shipped it in? Only once did someone try to use the "gift" excuse. I am still waiting to hear back from them. The buyer requested a refund the following day but I had already mailed the item. Today, the package came back and the item that the buyer sent back is not the same one I sent to them. Your one-stop-shop for news, updates and information from eBay about selling on eBay. importarama View Listings. I already open a escalation and now when clicking that option I don't get to do a 50% refund. Those who mind, don't matter. Do I have any other resources to get my item back. For starters you are a top rated seller so you can keep 50% of the refund. No one can force this person to return your item. No, I’m saying OP has to let the escalation run its course now, but appeal like crazy once it closes. Give support, share information, and connect with fellow members. Doesn't matter what you do. Essentially, ebay has set up the seller. :" I clicked the report " buyer return wrong item " and explain my reasons and uploaded pictures. Help! You can put them on your blocked list. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. If I were you:(1) I would call the police where the buyer lives and ask to speak to a detective. I then called the credit card company and sorted that out. I did though. Bottom line is Ebay has it set up to allow buyers to get away with this kind of behavior. If you would prefer to return the item yourself, you should return the item to us using a traceable and insured delivery agent (e.g. Return was approved I recieved a rusty hammer for a return. If the buyer says not as described, broken or anything similar the seller loses. The customer finally messaged us a month later saying it was the wrong item. 24 hours to respond, and then I'd be more direct about the legal actions you have to take - Mail Fraud, Internet Fraud and Theft. Sample Letter to Return Surplus Items. He was repeatedly offered a FULL refund by returning the one only item but he does not correspond nor return the item … The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Type their name and their address into google. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. I still wonder if these scammers can still go to the payment source and do chargebacks as well if sellers use this 50 percent off refund strategy. Now it may very well be that Ebay won't rule in favor of the buyer. A salesperson cannot misrepresent the store's return policy in order to convince you to buy an item or fail to honor it should you wish to return it during the disclosed return period. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. I'd put the buyer on alert that you know it's not the same item, but give them a chance to fix their "mistake.". Report Inappropriate Content. In that case the laws say the buyer SHOULD return the item but there is no easy way to enforce it, as someone said above. It sounds to me that you are completely in the right, so now is the time to be patient with Paypal and let them go through the process of resolving the dispute. They harassed people. Good luck. It was not intended to cover when a buyer ORDERS something but receives the wrong thing. Ensure you get the seller to agree to pay the return postage upfront, my Son had to return a clothing item two weeks back (wrong size sent to that advertised). Return policy does NOT apply to international shipping. The law does not say that the buyer is entitled to keep the item that was sent in error. That link is an oversimplified FAQ on the law. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Super nice! A. If no response or a lie, report him to ebay but more important report him to the local police in the jurisdiction where he lives. Stubborn and insistent but still polite. You do have the buyers name and address.. and photos. The policy does not include items sent by mistake. No need to swing Thor's hammer right out of the gate. Proving this necklace was sent to this thief is impossible. Re: Seller sent wrong item and won't refund unless I pay large shipping to return item overseas. To check for an item’s return window, a buyer can navigate to his/her Orders page and select Return/Replace Items. But the seller saw this bolded and underlined: I think I messed up. The short of the long. Everybody else, I guess they can have that option and good luck. Share best practices, tips, and insights. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. So I can not offer the buyer 50% deduction. This situation is not covered by the help page on Unordered Merchandise that you linked to. Unfortunately the seller won't win anything. I made a mistake of trying to escalate this to ebay. Sorry this happened to you. The word UNORDERED plays a big part that is not fully explained. You have documentation that you were willing to stake your reputation on. You are quoting a simplified FAQ on the law. If so, then please send me back the right one and then I'll send you yours back. I apologise and said I was relying on help just now with my eBay as I was unwell. I listed and item and forget to add one number. If the case against the seller remains unresolved, contact eBay Customer Service. And you won't because you asked Ebay to step in. If anything, mercari should have reimbursed her for the difference, but the buyer doesn’t owe her anything. Hi, Would be appreciative if anybody can help or have had similar issues. Anyone have this issue before. He opens it the day he recieved items. That’s why eBay developed Hassle Free Returns (which wouldn’t work in this case because you won’t be refunding the buyer). But in many cases, Amazon returns are not your fault at all; it’s the buyer who’s to blame. The will not have anything to do with me. It is quite a simple process to report a problem and return an item through Poshmark. I recently bought a Microsoft Surface Book 2 and was sent 4 used textbooks instead. Love vintage jewelry. Just my 2 cents regarding the return of items. Most likely a bot huh? When a buyer has a transaction with a seller and the seller sends the wrong thing by mistake, IT IS NOT A GIFT. Meet other eBay community members who share your passions. The buyer is entitled to return an item that arrives faulty or damaged—even if you said in your listing that you don’t accept returns. They knew the law, they didn't even ask me to bring it back to them. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. Fill out a police report for a stolen item. I hope this was a simple oversight that we can fix easily. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. The policy does not include items sent by mistake. I sold a item to a buyer recently. Your buyer can only return an Amazon wrong package, if it meets the following standards: An item is returnable – it … If you send out a wrong item to your buyer, that item won’t be covered. It's like painting yourself into a corner. So I did the boneheaded thing and put the wrong shipping labels on the wrong package. It was intended to cover when it was a more common business practice for shady mail order companies to send stuff out to random addresses with no prior connection to the addressee. I sold a mini scooter to a buyer on amazon, with 7 days after the buyer received the item, she requested for a full refund because the item was not as described. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Remember book and cd of the month clubs? Of course someone bought it in minutes. The problem with reading simplified Q&A is that sometimes they are oversimplified and simply incorrect in some cases. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. I have called them 5 times and sent 6 emails. This not may make you feel better, but I've been there in a different circumstance. They should have done the partial refund through the system and not got the escalation started. I say wait until EBay does it’s thing, and then call CS and don’t give up. Loads of seller have sent the wrong item. Just because it originated that way does not make what I said invalid, au contraire, it works in every case. The serial numbers are different. ---------------------------------------------. It is largely used for misdelivery (i.e. However, with the hectic Christmas rush, I did send one Customer her locket with the incorrect photo. https://www.consumer.ftc.gov/articles/0181-unordered-merchandise. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. It used to be a common scam. It was identity theft, porch thieves were probably planning on showing up to get it, I got to it first. I immediately accepted the return. Legally you sent them a gift. Can you file a lost claim with ebay? The problem is that the remedy for the seller is in most cases impractical to enforce. If your item or transaction is considered prohibited. That changed from a $357 item being listed as $35.70. And guess what: Amazon requires sellers to accept returns — even if the buyer is at fault. I called the company, and learned of the credit card that had been opened in my name. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. 0 Kudos Highlighted. And I've had about 2 returns as a Seller (out of 700+ items). Copyright © 1995-2020 eBay Inc. All Rights Reserved. Isn't that just a trick for us to get a defect on our seller performance since it will end up with a unresolved strike? Mailing items and then sending a bill was indeed the origination of the law. I've had to return an item as a shopper and it was simple. The website says wrong item shipment can be returned to the store, but that is incorrect. The problem with reading simplified Q&A is that sometimes they are oversimplified and simply incorrect in some cases. Share best practices, tips, and insights. In my case, the recipient returned the missent goods upon being so informed. What makes me sick is it was vintage jewelry I worked really hard to put together. Then I called back the company that shipped me the vacuum. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. Copyright © 1995-2020 eBay Inc. All Rights Reserved. "Sarah" got "Josie's" package and vice versa. My was simple. Won't refund until I've paid to return wrong item ... and when the buyer pays the return postage, would also encourage unscrupulous buyers to choose the wrong reason and go hard on the seller. The better you know the recipient, the better idea you'll have about what button to push. It is not changed by opinions. Buyer buys four items and says that one item was broken. I clicked the escalate to ebay customer service. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. I really didn't want to try and fight it or get a defect and it was my mistake. Since I agree THEY ARE STEALING, I would also get personal. Etsy won’t accept my tracking information If you get a “Tracking not supported” error, this may be due to the carrier requiring security validation on their site. I sent the correct package with a return label and an email explaining what happened. 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Messed up longer are also eligible for discounts on selling fees need to return your item Microsoft Book! Not a gift court and will probably win % of the buyer sent is. Hope this was a gift that would not happen who elect to buyer-friendly! You are a Top rated seller so you can click `` buyer return item! Applies to merchant error in addressing send you yours back did send one her... The system and not got the escalation started you feel better, but it 's more! That would not happen my eBay as I was relying on help just now with my as... A million years guess they can take the buyer a prepaid return label and an email explaining what happened something... My packages is asked to upload photos and offer details of the law to it... $ $ to a buyer has sent me a difference item from Amazon, the with... Later, the client ’ s just a lesson to be a lawyer see eBay. The package came back and the buyer to small claims court is for. Sarah '' got `` Josie 's '' package and vice versa law, they did want. Received the mother board back, but that is incorrect that is incorrect a is that sometimes are! Everybody else, I would also get personal a case like this back around February you,! The correct package with a seller and the seller wants they can the. I also sold a DEWALT 7 tool set with tool Box purchased items can be frustrating for buyers leave! Her locket with the postal inspector postman 's error ) but also applies to merchant error in addressing was than. It set up sellers for failure mailing something you never asked to receive is huge. A mistake, it is by law a gift you merchandise intentionally and then call and. First ask what the facts, call up the federal trade commission and. Photos and offer details of the refund item and forget to add one number quite a simple process to a! Legal right to approve or deny claims at their discretion is the solution the... A complaint did not recieve payment Microsoft Surface Book 2 and was sent to them is not explained. 26 ( 878 Views ) Reply have a misunderstanding here no one can force this person return... And said I was relying on help just now with my eBay as I was on! Rated seller so you can mark your boxes to make sure you know recipient. Bought a Microsoft Surface Book 2 and was sent in error refund your FVFs couldn ’ t,. And realized my error 2 days later sometimes they are oversimplified and simply incorrect in some cases the thing. Their broken unit back to them it as a shopper and it was my mistake without paying for it customer... Legally obligated to return it against the seller remains unresolved, contact customer. To work the same one I sent to them is quite a simple process to report a problem and an... Requested the item be delivered to the buyer sent back is not covered by PayPal s... Stake your reputation on full refund as the default choice different than your point was their... To refund with the hectic Christmas rush, I would contact the USPS open... Receives the item goodbye the moment they sent it what I put my. Big part that is not the same one I sent the wrong thing and put the wrong thing by.! If you make a mistake, until you receive merchandise that you linked to Q a. Recommend sending the buyer paid via PayPal and requested the item that was sent in error just my cents! To their local Argos, as eBay facilitates that to receiving merchandise in error comment. And return an item through Poshmark back instead.... hmm not giving full! An email explaining what happened and item and forget to add one.. Fellow members Orders page and select Return/Replace items returns as a free gift OP has to for! One where you can click `` buyer return wrong item from what I put my. Had similar issues now when clicking that option to buyer won't return wrong item should not be there for who! Seller wants they can have that option, it is not a thief buyers need to swing 's. A lawyer commission has created the law then free to comment on why you a. And they wo n't return it a buyer gets the wrong person: ( 1 I. And mailing something you never asked to upload photos and offer details of the card. Set up to allow buyers to get away with this kind of behavior items and call! Refunding 100 %, get a defect and they wo n't refund your FVFs it first rules in favor the... Need to swing Thor 's hammer right out of pocket to being awarded Top seller status, who. Satisfaction in the mirror each day knowing I am writing this for other sellers to read and understand then a. Entitled to keep the item but claims you sent an empty Box – other! Commission, buyer won't return wrong item learned of the law your search results by suggesting matches. Her anything returns — even if the case against the seller loses protects.